Broadband Guarantee

Do I Qualify

In order to qualify for our Satellite Broadband package and free set-up offer you must:

  • live in an area where there is no access to Broadband ADSL or wireless internet,
  • be a residential household, or;
  • a small business (with 20 FTEs or fewer across Australia) or,
  • an Australian Indigenous Community Council.

Finding out if you're eligible for the Australian Broadband Guarantee is easy. Just call our Satellite team on 1300 131 013, or email us your phone number and the address you would like to receive Satellite Broadband to satellite@bbw.net.au .

Or you can visit the Online Service Locator on the DCITA website.

Residential customers are eligible for more than one free connection on the same premises if you reside in a distinct house, self-contained unit or apartment. This includes:

(a) a distinct house, including a 'granny flat' on a block of ground under a single title;

(b) a flat or apartment in a block of flats or apartments;

(c) houses, cottages or other dwellings on a farming property that are separate places of residence for the property owner and a staff member(s);

(d) self-contained and distinct places of residence within retirement villages and nursing homes;

(e) a caravan, cabin or like structure that is permanently located at a caravan park (i.e. the premises cannot be moved) and is the principal place of residence of the Customer;

(f) a permanently moored vessel that is the principal place of residence of the Customer; and

(g) self-contained and distinct places of permanent residence (more than six consecutive months) within a mining or work camp, mining town or like isolated community.

 

Please read the complete compliance conditions for the Australian Broadband Guarantee, eligibility guidelines at http://www.dcita.gov.au.